What do you do when you have a bad experience with a website, a shop, or a product? Do you write them an e-mail? Adjust your rating on Yelp? Neither of these are great solutions. When you have a problem you usually want two things: 1) the business to do something to fix the problem and 2) to warn others about the business or your experience. There isn’t a venue to address these use cases right now.
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Be kind.